LONDON, February 27, 2016 – Splento has launched their new chatbot named ‘Sam’ for Facebook Messenger and Telegram. The state-of-the-art algorithm makes it even easier for customers to book their photo-sessions online.
According to VentureBeat, the average consumer believes that a business should be available 24/7 and don’t want to have to wait for business opening hours to ask a few simple questions or make a booking. Most customers also prefer to contact a business through instant messaging, rather than email or phone. This is why Splento’s chatbot was developed; for the purpose of providing ongoing customer support, delivered through the Facebook Messenger and Telegram apps.
Customers can book professional photographers in under a minute by simply telling ‘Sam’ the date, time, location and type of photography required. They aren’t required to fill in any extensive booking forms, rather just engage in a speedy dialogue while the chatbot takes care of all the data collection. The booking is then automatically made and customers are sent a message with a link for them to pay via PayPal.
How it works
Booking a photographer in under a minute with Sam the bot could not be easier. Just follow these easy steps:
- Log into the Facebook Messenger app and search for Splento/ go onto Splento’s Facebook page and click the ‘Send Message’ button/ Log into Telegram app and search for @SplentoBot
- Type anything to begin
- Answer Sam’s simple questions
- Follow the link to pay via PayPal
The story behind the bot
“It took us a month to plan and develop our chatbot,” says Splento’s Head of Technology, Pavel Perelman. Splento sought out to find a better solution to its growing number of clients looking to book photographers last minute. “We wanted to make booking with us even easier and after seeing chatbot technology trending in the media and hearing success stories, we were inspired to start developing our own,” he says.
“Facebook Messenger’s monthly active users total to over 1 billion, so when Facebook revealed that they will be allowing business to use their Messenger app as a platform for chatbots, we knew that we had to take advantage of that,” says Roman Grigoriev: CEO of Splento. He continues: “We are pleased with the results so far and have been receiving positive feedback from our customers. Our aim to is to become the world’s leading professional photographers on-demand service and we believe that our chatbot is a step in the right direction.”
Not only does this development extend Splento’s customer service to time zones, areas and services that were previously unreachable, but it has made their service more on-demand than ever. Future plans are also being made for further development of the chatbot’s ability to answer a range of customer queries and to integrate it into other messenger apps.
Splento is a pioneering photography company that allows the faster and easier way to book professional photographers, on demand. Founded in 2015, they have a large and growing team of carefully selected, professional photographers on hand in London to cover all types of events; from gala dinners, award ceremonies and networking events, to product launches, trade shows, and conferences. And with first-class customer service, a fast-growing number of photographers and plans for global expansion, Splento is the startup to watch.
The chatbot is now available to use on Facebook Messenger and Telegram – chat to Sam today to make a booking in just a few minutes!